Hope Anchor CIC is a community interest company. We provide supported accommodation for adults with mental health needs across London, and we work with vetted support providers who deliver the day-to-day care. We started small, and we intend to grow only at a pace that keeps the standard.
Anyone who has stepped out of a mental health unit into housing that wasn't quite right knows how quickly the gains made on the ward can unravel. The opposite is also true. A calm, well-kept home, on a quiet street, with reliable maintenance and a key that works, sets a different baseline. We take this seriously enough that it is the entire focus of our work.
Hope Anchor doesn't try to be all things. We are responsible for the building, the maintenance, fire safety, the boundary at the front door, and the neighbour-level relationships that keep a tenancy sustainable. The personal care, the keywork, the medication support, those sit with the support providers we partner with. We hold each other to clear, written terms.
If we can take a referral, we say so quickly. If we can't, we say so quickly and explain why. The local authority adult social care and CMHT teams we work with don't have time for vague replies. Plain answers turn out to be the most useful thing we can offer the rest of the system.
As a Community Interest Company we are required, and choose, to lock our assets to the social purpose. Surpluses go back into the properties, the maintenance, and the standard of accommodation we offer. We publish an annual CIC report so anyone, residents, referrers or the public, can see how we have spent the year's income.
Supported housing fails most often when it is scaled too quickly. We don't intend to repeat that. We add properties when the operational capacity is there to maintain them properly, when the support provider relationships are tested, and when there is real demand from referrers. Slow is the right word.
That is the bar. Everything in our operations, from how we choose properties to how we handle a 2am leaking radiator, follows from it.
A short call is often quicker than a long form. We don't mind which you prefer.